We guarantee live delivery to your post office.

**If any bird arrives at your post office DOA we will refund you the price of that bird.

The following conditions and exclusions apply:

Birds must be picked up from the post office no later than 3 hrs after they are available for pick up.

–IMPORTANT –Birds must be checked before you leave the post office.

If you have any losses you will need to file  PS form 1000 (7530-02-000-9931) with your post office.  –IMPORTANT– This will need to be done at the time you are picking up the birds, two copies of this form need to be turned in to the post office, you will keep one copy. 

Please then e-mail a copy of the form along with photo of the bird to us within 12 hrs of the time you received the birds.

All conditions above must be met to quality for a refund/replacement.

** In some cases we may choose to replace the bird instead of refunding for the bird.

We reserve the right to choose between replacing the birds or refunding the cost of the birds. 

All shipping charges, health papers, or other fees are non refundable. 

We do not offer any additional guarantee for after the birds are picked up from the post office ,our farm or other place that you may receive your birds. We recommend that customers read over our  Care Info page for information on how to care for your birds. A certificate of health from our vet is available at customer expense. Cost of health certificate is $85.00 for 1-50 birds, $185 for 50-150. 

In the event that a bird arrives alive but there is an obvious problem customer must notify us with 1 hr of receiving the bird. Pictures may be required. Any situation of this nature will be handled on a case by case basis. Birds being very scared or nervous should not be reported to us as a problem as this is normal behavior for these birds.

Cosmetic things such as feather damage, males not being in full color or other things that do not affect the birds health are not guaranteed. Most birds will be wing clipped. We strongly urge customers not to order live birds from us that you intend to use to for taxidermy proposes.​

Incorrect shipping info provided by customer, will void our live arrival guarantee.

Please make sure that you understand our shipping policies and the conditions of our “Live Delivery Guarantee” before placing your order. If you have questions please e-mail us at E-mail: info@swanfarms.net or fill out the form below.