If you ordered pinioned birds and think your birds are not pinioned to pursue any type of compensation you will need send us a photo of the bird/birds with its wings spread out. NO EXCEPTIONSÂ We strongly recommend looking at your birds wings before releasing them.
Please keep in mind wild birds that can fly almost always will fly away and not return upon release. When the birds stick around for a while but then begin disappearing one by one over a period of time, this issue is almost certainly related to predators and not that the birds flew away.
Refunds and Exchanges
Because of the nature of the items we sell we do not accept returns or exchanges or give refunds except under the terms of our “live arrival guarantee” which is explained in detail in the section above.